Porter R., a second-grader and recent patient of Rainier Orthopedic Institute had surgery on his left arm. After wrestling with a friend at his friend’s house, his mom got the call that Porter was hurt and it seemed like a broken arm. Porter’s mom says, “It was so scary because I wasn’t there when it happened.”
After coming in to be seen at Rainier Orthopedic Institute, Porter’s mom admits he was nervous, but also excited he was going to have a cast. Jeremiah Brack, PA-C, did all of Porter’s visits and Porter had his surgery with Dr. Neal Shonnard. What Porter remembers most was how wonderful everyone was. Porter’s entire family loved the pre-op nurse. They said she made him feel comfortable and she even set up a stuffed raccoon named Doug with a cast on the left paw (just like Porter’s). The cast was bright green, the same color Porter requested. Porter’s mom noted that he loves stuffed animals and still sleeps with Doug every night.
This family was so grateful to Rainier Orthopedic Institute for the care of their son. As any parent knows, your children are your most prized possession. When it comes to orthopedic care, you want nothing but the best for them. When reflecting on Porter’s experience at ROI, his mom said, “I can’t say enough good things about Rainier Orthopedic Institute.” She also told this story:
I think he was really comfortable with everything that happened because they got down on his level and talked to him, not just me. The anesthesiologist was fantastic and explained exactly how he was going to put Porter to sleep. He turned it into a game of trying to blow up a balloon. That was probably Porter’s favorite part and he still talks about how he almost blew up the balloon before he fell asleep- and I think that’s the part he was most anxious about.
We highlight this story because there are so many people involved in the care of our patients at Rainier Orthopedic Institute. Everyone here seeks to meet the needs of the patients to the best of their ability. For Porter, it meant making him feel comfortable (and even involved a stuffed raccoon). This is one of countless stories about the quality care at Rainier Orthopedic Institute. Our goal truly is your optimum recovery and patient satisfaction.